Frequently Asked Questions

You may experience errors when registering or logging in, depending on your browser environment or device.
Please try clearing your cache or registering/logging in from a different device or computer.
If the issue persists, please contact us.

We do not accept cancellations, returns, or exchanges due to customer convenience.
However, if the product delivered is different from your order or is defective, we will accept returns or exchanges only if you contact us within 7 days of receiving the product. Please contact us via the contact form with the following information:
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① Order number
② Name of the product you wish to exchange/return
③ Quantity you wish to exchange/return
④ Photo showing the defect
(If the defect cannot be confirmed by a photo, please let us know.)
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For more details, please refer to the Refund Policy.

Downloadable products can be downloaded either by clicking the "Download Now" button on the purchase completion screen or by following the link in the email sent to your registered email address.

We cannot provide information that has not been officially announced.
Please wait for the announcement.

You can choose from the following payment methods:

Credit card (Visa / Mastercard / American Express / JCB)
Google Pay
Apple Pay
Shop Pay
PayPay
Paidy

Invoices for all purchases confirmed in a given month will be issued on the 1st of the following month, and you will receive notification by email or SMS (short message) by the 3rd of that month.
For more information, please visit the Paidy website.
https://faq.paidy.com/

You can pay at a convenience store using Paidy. Please select Paidy as your payment method and pay within the payment deadline.

We are unable to accommodate changes or cancellations to your order once it has been completed.

Please clear your browser's cache or try a different payment method.
If the issue persists after retrying, please check the official website of the respective payment service or contact customer support.

We are unable to accommodate changes or cancellations to your order once it has been completed.

We cannot accommodate changes or cancellations to your order once it has been placed.
(This includes splitting orders, combining multiple orders into one, changing the quantity or contents of items, or changing payment methods.)

Delivery times vary depending on the product.
Even if you purchase an in-stock item, if it is purchased together with a custom-made item or another item with a specified shipping date, all items will be shipped together once they are all available.

If the above does not apply, please contact us.

For more details, please see our Shipping Policy.

You cannot change the shipping address after placing an order.
If you made an error in your order, please use the contact form to contact us with the following information:

[Address Change Request]
① Order number
② New postal code
③ New address
*Please note that we may not be able to process changes if shipping has already commenced.

We do not accept requests for specific delivery dates or times at the time of ordering.
Please check the tracking number provided in the shipping confirmation email, contact the respective shipping carrier, and arrange any changes yourself.

Please double-check your order details and the products you received.
You can view your order details in Order Management within your account.

If, upon checking, you find that the product is incorrect, please contact us within 7 days of product arrival via the contact form with the following information:

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・Name:
・Phone number:
・Email address:
・Order number:
・Date of purchase:
・Details of the incorrect item:

＜Order details＞
・Product name:
・Quantity:

＜Received product＞
・Product name:
・Quantity:
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After your inquiry, a representative will contact you regarding exchanges or other arrangement